Privacy Policy mrt88 and Your Data Protection

This Privacy Policy ("Policy") describes the personal data management practices implemented by mrt88 ("we", "platform", or "mrt88") in handling information provided by users and members ("you") when using the mrt88 website and related services. By registering or continuing to use the mrt88 platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

mrt88 collects two main categories of information: information you provide directly and information collected automatically during your use of the platform.

1.1 Information Provided Directly

During the account registration process, deposits, withdrawals, or when communicating with our support team, you may provide the following information:

• Full name as stated on your identity card (MyKad) or passport
• Identity card (MyKad) number or passport number
• An active email address
• Mobile phone number
• Date of birth for age verification purposes
• Bank account or e-wallet information (Touch 'n Go, Boost, DuitNow) for deposit and withdrawal purposes
• Current residential address
• Information submitted when contacting our customer service

1.2 Technical Information Collected Automatically

When you browse and use the mrt88 platform, our systems automatically record certain technical information for security and service improvement purposes:

• IP address and browser type used
• Your device's operating system
• Login session data including time and general location
• Records of betting activity and financial transactions on the platform
• Session cookie information and display preferences
• Accessibility logs and actions taken within the account

2. Purpose of Data Use

Every piece of information we collect is used for specific and legitimate purposes. mrt88 uses your personal data to:

• Process registrations and verify the identity of new members
• Handle deposit and withdrawal transactions securely
• Meet legal obligations including anti-money laundering (AML) requirements
• Deliver important account-related notifications and service updates
• Provide effective customer support via live chat and email
• Detect and prevent fraud, account misuse and suspicious activity
• Improve the user experience based on usage patterns analysed in aggregate
• Send promotional information and bonuses to members who have given their consent

3. Basis for Data Processing

mrt88 processes your personal data based on one or more lawful grounds recognised under international data protection frameworks:

3.1 Contract Performance

Data processing is necessary to carry out the terms of service between you and mrt88 — including account management, processing financial transactions and delivering online betting services.

3.2 Legal Requirements

In certain cases, data processing is required to comply with legal obligations or instructions from competent authorities, including Know Your Customer (KYC) and anti-money laundering requirements.

3.3 Legitimate Interests

mrt88 has a legitimate interest in processing data for platform security, fraud prevention and service quality improvement, provided these interests do not override your fundamental privacy rights.

3.4 Consent

For certain processing activities such as marketing communications, we rely on your explicit consent. You have the right to withdraw that consent at any time without affecting your eligibility as a member.

4. Disclosure to Third Parties

mrt88 does not sell or transfer your personal data to third parties for commercial purposes. However, in certain situations, we may share information with the following parties:

• Payment Processors: Service providers such as FPX, DuitNow and digital wallet providers to process financial transactions securely
• Game Software Providers: Game developers who provide the gaming platform, for technical purposes only
• Regulatory Bodies: Licensing authorities in the context of mandatory regulatory compliance
• Enforcement Agencies: When required by law or a valid court order
• Identity Verification Services: Third-party KYC providers that help verify the identity of new members

5. Data Storage and Security

mrt88 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, modification or destruction.

5.1 Technical Security Measures

• 256-bit SSL/TLS encryption for all data transmissions
• Member passwords are stored in an irreversible hashed format
• Intrusion detection systems and 24/7 activity monitoring
• Data segmentation and access based on a need-to-know principle
• Servers protected by firewalls and layered security systems

5.2 Data Retention Period

Your personal data will be retained for as long as you remain an active member of mrt88. Following account closure, certain data may be kept for the period required by legal or regulatory obligations — typically between five and seven years for financial records — before being securely deleted. Data that is no longer required will be deleted or anonymised in accordance with our internal procedures.

6. Cross-Border Data Transfers

As mrt88 operates under an international licence, your personal data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that a level of protection equivalent to the standards we uphold in Malaysia is applied, including through standard contractual clauses and appropriate data processing agreements.

7. Your Rights

As the data subject, you have certain rights regarding your personal information held by mrt88. These rights include:

7.1 Right of Access

You have the right to request a copy of the personal data we hold about you. This request will be processed within a reasonable time and is subject to identity verification.

7.2 Right of Rectification

If any of your personal information is inaccurate or out of date, you have the right to request a correction. You may also update much of your profile information directly through your account settings.

7.3 Right of Erasure

In certain circumstances, you may request the deletion of your personal data. However, this right is subject to retention requirements mandated by law and our regulatory obligations.

7.4 Right to Restrict Processing

You may ask us to restrict how we process your data in certain circumstances, such as when you are disputing the accuracy of the data or objecting to our processing.

7.5 Right to Object

You have the right to object to the processing of your data where it is based on our legitimate interests, including direct marketing. You may withdraw consent for promotional communications at any time.

8. Cookies and Tracking Technologies

The mrt88 website uses cookies and similar technologies to improve the functionality and security of the platform. The types of cookies we use are as follows:

8.1 Essential Cookies

These cookies are required for the basic functioning of the website, including login session authentication, account security and language preferences. Essential cookies cannot be disabled without affecting platform functionality.

8.2 Performance Cookies

These cookies collect information about how visitors use our website — such as the most frequently visited pages — in an aggregated format that cannot identify individuals. This data helps us improve the overall user experience.

8.3 Preference Cookies

These cookies remember your preferences such as language selection and display settings to provide a more personalised experience. You can disable this type of cookie through your browser settings without affecting core platform functionality.

9. Underage User Accounts

All prospective members are required to verify their age during the registration process. The KYC (Know Your Customer) process we implement requires valid identification documents to ensure that only individuals aged 21 and above are accepted as members.

Should we find that an account has been registered by an underage individual, the account will be suspended immediately and all related data will be deleted in line with our data protection procedures. Any funds in that account will be returned according to established procedures.

Parents or guardians who suspect their child or ward is using this platform should contact our support team immediately via 24/7 live chat for further action.

10. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, the mrt88 support team can be reached through the following channels:

• 24/7 live chat available directly within the mrt88 platform
• Support email: [email protected]

Our team operates around the clock in Malay and English to ensure every member enquiry is handled promptly and accurately.